Handloom Knit / Customer Care
Refund & Returns Policy
Last updated: September 8, 2026
Each Handloom Knit bag is made by hand after you place your order. Here you can find our return conditions, cancellation window and the steps to get help with your purchase.
- Eligible returns
- 14 daysFrom delivery. Item conditions apply.
- Cancellation requests
- 12 hoursFrom ordering. Production may limit cancellations.
- Damaged or wrong items
- 7 daysFrom delivery to report an issue.
Order support: ada837938@gmail.com. Please include your order number.
1. Return eligibility
We accept returns within 14 days of delivery for eligible items. Please check the following conditions before arranging a return:
- The item must be unused, unworn, unwashed and in its original condition, with its packaging when possible.
- Items that have been used, washed, worn, altered or damaged by the customer cannot be returned.
- Custom or personalized items may be final sale unless they arrive damaged or incorrect. Please contact us before ordering if you need to confirm a custom item’s return eligibility.
A note on handmade pieces. Small differences in stitch texture, size, shape and color placement are part of the handmade character and are not considered defects. If you are unsure about an issue, send us photos so we can take a look.
2. How to arrange a return
- Contact us. Email ada837938@gmail.com or use our contact form to arrange your return within the 14-day return window. Include your order number, the item you wish to return and the reason for your request.
- Confirm the return details. Ask us for return instructions and the correct return address before sending your parcel. For damaged or incorrect items, include clear photos of the item and packaging.
- Pack and send your item. Keep the item in its original condition and include its packaging when possible. We recommend a tracked shipping service and keeping your postage receipt.
Once an eligible return is received and inspected, we will notify you about the refund status.
3. Return shipping costs
For eligible returns: customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was delivered.
For damaged or wrong items: contact us with your order details and photos so we can review the issue and arrange the appropriate next steps.
4. Damaged or wrong items
Please contact us within 7 days of delivery if your item arrives damaged or you receive the wrong item.
- Include your order number and a short description of the problem.
- Attach clear photos of the item and its packaging.
After reviewing the details, we will help with a replacement, partial refund or refund when appropriate.
5. Order cancellations
To request a cancellation, contact us within 12 hours of placing your order. Include your order number so we can locate your purchase.
Each piece is made after purchase. Once handmade production has started, cancellation may not be possible, even within the 12-hour request window.
6. Refunds
Review: once an eligible return is received and inspected, we will notify you about the refund status.
Payment method: approved refunds are sent back to the original payment method.
Processing: the time for a refund to appear may vary depending on your payment provider. If you have a question about an approved refund, contact us with your order number.
7. Lost packages
If tracking shows that your package is lost in transit, contact us with your order number and tracking information. We will check the details with the carrier and help with a replacement or refund when the loss is confirmed.
For delivery information, see our Shipping Policy.
8. Contact us
For returns, cancellations or refund questions, email Handloom Knit at ada837938@gmail.com or use our contact form. Include your order number and the email address used at checkout so we can locate your order.