Handloom Knit / Customer Care
Privacy Policy
Last updated: September 8, 2026
This policy explains how Handloom Knit collects, uses and shares personal information when you browse handloomknit.com, place an order or contact our shop.
1. Information we collect
- Orders: your name, email address, shipping and billing addresses, phone number if provided, items ordered and payment or transaction information.
- Messages: information you choose to send when asking a question, discussing a custom item or requesting order support.
- Website activity: technical and usage information such as pages visited, interactions, browser and device information, and referral information collected through cookies and analytics tools.
Please avoid sending payment card numbers, passwords or other sensitive information by email or through our contact form.
2. How we use information
- Process payments and orders, prepare handmade items and arrange delivery.
- Send order confirmations, delivery information and tracking updates.
- Answer questions and handle order changes, returns or other support requests.
- Help prevent fraud, keep the store secure and resolve transaction issues.
- Understand website use, improve the shopping experience and maintain necessary business records.
5. Keeping your information
We keep order and contact information for as long as needed for customer service, tax, accounting, fraud prevention and legal recordkeeping. The retention period depends on the type of information and the reason it is needed.
A deletion request may not remove records that we need to keep to complete an order, address a dispute or meet legal obligations.
6. Your choices & requests
You can contact us to request access to, correction of or deletion of your personal information. Depending on where you live and which laws apply, you may have additional rights concerning the use of your information.
Email ada837938@gmail.com with the subject Privacy request. Describe what you would like us to do and, if relevant, include your order number. Using the email address associated with your order helps us locate the correct records.
We may need to verify your identity before providing or changing personal information. Requests are subject to applicable law and necessary order, tax and security records. Please do not include full payment card details or identity documents in your initial message.
7. Updates to this policy
We may update this page as our services or information practices change. The date at the top shows when this policy was last revised.
8. Contact us
For questions about this policy or your personal information, contact Handloom Knit at ada837938@gmail.com or use our contact form.