Handloom Knit / Customer Care
Shipping Policy
Last updated: September 8, 2026
Handmade in China and shipped to the United States. Each bag is made after you order, with time for careful stitching, checking and packing before it is sent to you.
- Estimated delivery
- About 2 weeksFrom order to delivery, including production.
- Flat rate shipping
- $12.99For orders below $200.
- Free shipping
- $200+On orders of $200 or more.
Shipping questions: ada837938@gmail.com. Please include your order number.
1. Where we ship
We currently ship to the United States. All orders are handmade and shipped from China.
2. Production & delivery time
Please allow about 2 weeks from placing your order to delivery. This estimate covers the complete process:
- Handmade production. After you place your order, we prepare and hand-crochet your piece.
- Quality check & packing. We check the finished item and prepare it for shipping.
- Transit & delivery. Your parcel travels from China to your delivery address in the United States.
Plan for the full order timeline. The two-week estimate includes production, quality checks, packing and transit. Delivery dates are estimates and may be affected by the delays listed below.
3. Shipping rates
- Orders below $200: flat rate shipping of $12.99.
- Orders of $200 or more: free shipping.
Please review the shipping charge shown at checkout before completing your purchase.
4. Tracking your order
Once your order has shipped, you will receive a tracking number by email. Use it to follow your package while it is in transit.
If you cannot find the tracking email, check your spam or junk folder. You can also contact us with your order number and the email address used at checkout.
5. Delivery delays
Delivery estimates may be affected by customs processing, carrier delays, holidays, weather or an incorrect shipping address.
If tracking has not updated for several days, email ada837938@gmail.com with your order number and tracking information. We will help check the shipment status.
6. Shipping address & changes
Please check your delivery address before placing your order, including the recipient name, street address, apartment or unit number where applicable, city, state and ZIP code.
If you notice an error, contact us as soon as possible with your order number and the correct address. Address changes cannot be guaranteed after production or shipment has started.
For cancellation requests, see our order cancellation policy.
7. Lost or damaged packages
Damaged on arrival: please contact us within 7 days of delivery. Include your order number and clear photos of the item and its packaging so we can review the issue.
Lost in transit: please contact us within 7 days of noticing the delivery issue. Include your order number and tracking information so we can check the shipment with the carrier.
We will review the tracking details and photos where needed, then help with a replacement or refund when appropriate. For packages lost in transit, a replacement or refund is arranged when the loss is confirmed.
Read our Refund & Returns Policy for more information about returns, damaged items and refunds.
8. Contact us
For shipping or delivery questions, email Handloom Knit at ada837938@gmail.com or use our contact form.
Please include your order number, the email address used at checkout and your tracking number if available. These details help us locate your order and check its progress.