Refund and Returns Policy
We want you to feel confident when shopping with Handloom Knit. Because each bag is handmade after your order is placed, please read the policy below before purchasing.
Made-to-order items
Each piece is made by hand after purchase. Small differences in stitch texture, size, shape, and color placement are part of the handmade character and are not considered defects.
Order cancellations
If you need to cancel an order, please contact us within 12 hours after placing it. Once handmade production has started, cancellations may not be possible.
Returns
We accept returns within 14 days of delivery for eligible items. Returned items must be unused, unworn, unwashed, and in their original condition with packaging when possible.
Customers are responsible for return shipping costs unless the item arrived damaged or you received the wrong item.
Damaged or wrong items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue quickly.
After reviewing the details, we will help with a replacement, partial refund, or refund when appropriate.
Lost packages
If tracking shows that a package is lost in transit, please contact us. We will check the tracking details with the carrier and help with a replacement or refund when the loss is confirmed.
Refunds
Once an eligible return is received and inspected, we will notify you about the refund status. Approved refunds are sent back to the original payment method. Processing times may vary depending on your payment provider.
Non-returnable items
Used, washed, worn, altered, or damaged-by-customer items cannot be returned. Custom or personalized items may also be final sale unless they arrive damaged or incorrect.